FFXIV: A Realm Reborn – beware ‘fake’ emails

By Square Enix Team

 

It’s come to our attention that some Final Fantasy XIV: A Realm Reborn players are receiving emails claiming to be from Square Enix, warning that your Square Enix account may be suspended if you sell it on to another person – and that you should verify ownership by following a link.

 

To clarify, selling accounts does indeed contravene the EULA that you will have accepted before playing the game; but in this case the email (printed in full below) is not genuine, and players should NOT follow the link it suggests.

The text of the email (minus the fake link) is reprinted below – please pass this onto anybody you know who is playing FFXIV, and if you are concerned about your account security or have any questions, please contact official Customer Support (Europe / North America).

“Greetings!

It has come to our attention that you are trying to sell your personal Square Enix Account(s). As you may not be aware of, this conflicts with the EULA and Terms of Agreement. If this proves to be true, your account can and will be disabled. It will be ongoing for further investigation by Square Enix Account's employees. If you wish to not get your account suspended you should immediately verify your account ownership. 

You can confirm that you are the original owner of the account to this secure website with: LINK DELETED

If you ignore this mail your account can and will be closed permanently. Once we verify your account, we will reply to your e-mail informing you that we have dropped the investigation.

Regards,

Account Administration Team

Thanks! --Square Enix Account”

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